ertainly! Here’s a sample Return and Refund Policy for Poocare, specifying a 7-day refund policy:

Return and Refund Policy

1. Overview

At Poocare, we are committed to providing you with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we offer a 7-day return and refund policy to ensure a smooth and hassle-free process. Please read the following policy carefully to understand how returns and refunds are handled.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Timeframe: The return request must be initiated within 7 days of receiving your order.
• Condition: Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at [insert contact email] or call [insert contact phone number] with your order number and the reason for the return.
2. Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions on how to return your item(s). Please do not return items without obtaining an RAN.

4. Return Shipping

You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item(s) without tracking.

5. Refunds

a. Processing Time

Once we receive and inspect your returned item(s), we will process your refund. Refunds will be issued to the original payment method within 5-7 business days from the date we receive the return. Please note that your bank or payment provider may take additional time to process the refund.

b. Refund Amount

Refunds will include the cost of the item(s) returned but will exclude the original shipping charges and any return shipping costs. If you received a discount or promotional offer on your purchase, the refund amount will be adjusted accordingly.

6. Non-Refundable Items

The following items are non-refundable:

• Gift cards
• Sale or clearance items
• Items marked as non-returnable at the time of purchase

7. Exchanges

If you wish to exchange an item for a different size or color, please follow our return process and place a new order for the desired item. Exchanges are subject to product availability.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [insert contact email] or [insert contact phone number] to report the issue. We will provide instructions for returning the damaged or defective item and offer a replacement or refund, including any return shipping costs.

9. Contact Us

For any questions or assistance regarding returns and refunds, please contact us:

10. Policy Changes

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy periodically to stay informed about our return and refund practices.